The Ministry of Foreign Affairs wanted to renew their travel application (Reisapp). I got the opportunity to be part of this nice scrum project. My task was to create a strong user experience with a user friendly interface and to make the new app smarter, nicer and unique. Don’t forget to download the App before you go on holiday.
Client
Service
Product
Duration
Ministry of Foreign Affairs
Reseach
Agile / scrum method
User Experience Design
Interaction design
User interface design
Interactive prototypes
User testing
Website
Native App, Android, iOS
12 months
Everyone who wants to immigrate to the Netherlands or needs a working permit has to go through the IND. The IND strives to help and support the applicants for an asylum or working permit as good as possible with their digital services. One of them is the ‘My account’ where applicants can see apply for their asylum of permit and condult their status.
The realisation of this platform was a very complex process, because there are a lots of possibilities and exceptions to make the right desicions. There are also a lot of asylum seekers who have only a little knowlege how to use digital services.
To make sure that we can serve as much immigrants as possible we tested the new platform on the counters of the IND to optimize the final result.
Client
Service
Service
IND
Workshops / Interviews
Agile / scrum method
User Experience Design
Agile / scrum method
User Experience Design
Interaction design
User interface design
Interactive prototypes
User testing
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