Amplifon is the world leader in the distribution of hearing solutions and small hearing aids. They are represented in 22 countries with 3.400 direct points of sale and 5.200 hearing care professionals. It is quite a complex process, with a lot of steps, to figure out what kind of hearing aid a customer needs.
Amplifon wanted to develop an instore application to streamline this process – the hearing aid professional walks the customer through the screens and makes some tests. Finally the application comes up with a good choice of potential hearing aids. The customer can make a decision of hearing aids within price range.
Client
Service
Product
Duration
Amplifon
Agile / scrum method
User Experience Design
Interaction design
User interface design
Interactive prototypes
Data visualisation
HTML based application
6 months
Everyone who wants to immigrate to the Netherlands or needs a working permit has to go through the IND. The IND strives to help and support the applicants for an asylum or working permit as good as possible with their digital services. One of them is the ‘My account’ where applicants can see apply for their asylum of permit and condult their status.
The realisation of this platform was a very complex process, because there are a lots of possibilities and exceptions to make the right desicions. There are also a lot of asylum seekers who have only a little knowlege how to use digital services.
To make sure that we can serve as much immigrants as possible we tested the new platform on the counters of the IND to optimize the final result.
Client
Service
Service
IND
Workshops / Interviews
Agile / scrum method
User Experience Design
Agile / scrum method
User Experience Design
Interaction design
User interface design
Interactive prototypes
User testing
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